We reserve at least 1-2 business days to package and process your order. Orders placed after 11:30 PM PST, during the weekend, or over a holiday will not be received until the following business day. Please be aware of this when selecting your shipping method. If you need to rush your order please contact us so we can do our best to accommodate your time-sensitive order. If you choose store pickup and decide later to have the order shipped we will either ask to charge your credit card the shipping fee or send a PayPal money request form for the shipping fee. If we do not receive the payment within 48 hours we will cancel your order and charge a 15% restocking fee. 

Expedited Shipping Policy

At this time, shipping companies no longer offer a guarantee on expedited shipping. However, if you pay for an expedited service and you do not receive the shipment when indicated we can refund you the “expedited” portion of your shipping payment. Please Note: “Acts of God” are excluded from above and are not refundable for any reason.

"Undeliverable" Packages

UPS or USPS will attempt to deliver your package on three separate occasions, each falling on business days during UPS or USPS normal delivery hours (9:00am-7:00pm). If the UPS or USPS driver is unable to deliver your package because you are unavailable to accept it on all three attempts, your package will be shipped back to our warehouse. At that point, the following options are available:

- If you would like your order to be reshipped to you, you are responsible for paying a UPS or USPS Return-to-sender fee (which is the original amount of shipping) and the cost of reshipping your package to you.

- If you would like to cancel your order, you are still responsible for the Return-to-sender fee (which is the original amount of shipping) and a 15% restocking fee.

Incorrect Shipping Address

Sometimes when creating shipping labels, UPS or USPS can detect when an address is wrong. If that is the case, yummylandcandy.com will contact you via email. If we don’t hear from you within two business days after the email is sent, yummylandcandy.com will cancel your order and customer will be responsible for 15% restocking fee (which will be deducted from refund).

If a package is returned to us, customer will be responsible for original shipping in addition to UPS or USPS Return-to-Sender fee (which is the original amount of shipping) plus a 15% restocking fee. If package gets lost or damage, no refunds apply.

If customer wants to change shipping address while package is in transit. Call us at (773) 916-5527 Monday to Friday from 9:00 am to 5:00 pm PST. A fee of $12 per box will be charge by UPS or USPS for address changes.

Damaged Packages

It rarely happens, but sometimes items are damaged during transit, which is out of our control. If your order is damaged upon delivery to you, you must keep ALL original packing and packaging material and call/email us within 24 hours of receipt of package. You must also send us as many detailed photos as possible for us to determine if the product was damaged. You will have to agree to a UPS or USPS inspection within 24 hours of receiving the product. UPS or USPS will need to conduct an investigation before we can refund you or send replacement products. This is so UPS or USPS can reimburse us for the damages and we can accommodate you. If you throw away the original packaging or do not agree to the inspection, we cannot send you replacement products or a full refund, we can refund you half the amount of the order excluding shipping cost +15% restocking fee.

Random Inspections

Very rarely, UPS or USPS conducts routine inspections on randomly chosen packages. In the event that the package containing your order is chosen for inspection, it may delay the arrival of your order by 2-3 days. The time in which the package containing your order is held for inspection does not count towards its total time in transit. Unfortunately, in the event that the package containing your order is chosen for random inspection, we do not accept returns or cancellations.

Severe/Inclement Weather

In the event of severe/inclement weather, there may be a possibility that your order will not reach you by the initially estimated time of arrival. If you live in an area that is affected by severe weather during certain times of the year and must receive an order by a particular day, we ask that you take that into consideration and place your order well in advance. Despite their efforts to provide continuous quality service, UPS or USPS does not conduct pickups or deliveries in severe weather conditions to ensure the safety of their employees. However, contingency plans are in place to ensure that items arrive to their final destination as weather permits. Therefore, we do not accept returns or cancellations for orders that are delayed due to inclement weather conditions.

Returns

For the health and safety of our customers, we DO NOT accept returns on any edible products. We only accept returns of non-edible items that have not been used and they have the original packaging. We are not responsible for returns on incorrectly ordered items.

But, in what cases is a return possible?

- A full refund is possible if the wrong product was shipped due to our mistake (customer must send photos in original packaging).
- A full refund/half refund is possible if the package was damaged in transit, excluding shipping cost + 15% restocking fee - if the client does not return the package for inspection to UPS or USPS.

In which options can a refund not be implemented?

- If the package was lost due to an incorrect address, but the address matches the address on the UPS or USPS tracking.

Our Quality Assurance team inspects all products before leaving our facility. YUMMYLAND is not responsible or able to control the condition of our products once it leaves our facility. Please make sure you are accepting the product promptly to avoid undesirable warm conditions for candy products. Store candies air tight and in a temperature controlled space no warmer than 72°F. We do not accept returns for melted products. Please review our warm weather policy for more info.

Refunds do not apply if products don’t arrive on time. yummylandcandy.com will NEVER GUARANTEE delivery times. It is customer responsibility to select proper shipping methods and with no less than 2 weeks of advanced of the day needed.

All returns need to be approved by yummylandcandy.com. If you want to return a product, you have to contact us within 2 business days of receiving your order (we can determine this by using UPS or USPS Tracking). Products need to be unopened and with original packaging. Refund for returns exclude shipping costs and a 15% restocking fee. Customer is responsible for shipping the products back to our warehouse. Once we see that the product is in transit through the tracking number provided, we will process your refund. We do not do refunds for returned items without prior approval.

 

yummylandcandy.com

STREMOND LLC
Attn: Returns Department
1429 Holmes Rd
Elgin, IL 60123
(773) 916-5527